Financial Services Provider — Code of Practice

QuickFin Loan (“QuickFin”) is committed to the highest standards of ethical, fair, and transparent conduct in the provision of credit and financial services. This Code of Practice outlines our operational, regulatory, and ethical obligations to clients, partners, and supervisory authorities.

I. Purpose, Scope and Legal Status

This Code establishes the principles and internal standards governing QuickFin’s conduct as a registered Financial Services Provider (FSP) in South Africa. It applies to all employees, representatives, and contracted agents involved in marketing, assessment, issuance, or administration of credit products and related financial services.

This document supplements, and does not replace, obligations under applicable legislation, including the National Credit Act (NCA), the Protection of Personal Information Act (POPIA), the Financial Sector Regulation Act, and relevant conduct standards issued by regulatory authorities.

This Code shall be read together with QuickFin’s internal compliance manuals and operational policies.

II. Definitions

For the purposes of this Code, “Customer” refers to any natural or juristic person applying for, receiving, or repaying credit or related services. “Staff” includes all permanent, temporary, and outsourced personnel acting on behalf of QuickFin. “Partners” includes any entity engaged with QuickFin under a formal commercial arrangement involving the provision or facilitation of financial services.

III. Fair Treatment of Customers

QuickFin undertakes to treat all customers with fairness, dignity, and impartiality. Discrimination on any unlawful or arbitrary ground is strictly prohibited.

  • Clear and truthful communication in all advertisements and disclosures.
  • Transparency regarding applicable fees, interest rates, and contractual obligations.
  • Prohibition of misleading, coercive, or unfair collection practices.

IV. Responsible Lending and Affordability

All credit assessments shall be performed in accordance with responsible lending principles, with due regard for the consumer’s financial capacity and risk profile.

  • Verification of income and expenditure using credible sources where available.
  • Inclusion of alternative income such as grants or informal earnings, when substantiated.
  • Adjustment or decline of applications where affordability cannot be demonstrated.

V. Disclosure and Transparency

Customers shall receive comprehensive and comprehensible disclosures at each material stage of engagement, including before contract execution and at disbursement.

  • Provision of all key contractual terms in plain language.
  • Itemisation of fees, charges, and default penalties.
  • Clear communication of complaint and escalation procedures.

VI. Operational Governance and Compliance

QuickFin maintains systems and controls designed to promote good governance, operational integrity, and compliance with applicable laws.

  • Retention of application and transaction records in accordance with legal requirements.
  • Mandatory staff training and certification for regulated functions.
  • Internal audits, compliance reviews, and remedial action where deficiencies are identified.

QuickFin cooperates with supervisory authorities and provides required information promptly upon lawful request.

VII. Data Protection and Privacy

QuickFin processes personal information solely for lawful and legitimate purposes, consistent with the principles of data minimisation and confidentiality.

  • Secure storage and restricted access to personal data.
  • Encryption and authentication measures for sensitive information.
  • Customers may exercise rights of access, correction, or erasure in accordance with our Privacy Policy.

VIII. Information Sharing and Third Parties

Information may be shared only with authorised entities where required by law or necessary for service delivery, including credit bureaus, payment processors, and duly registered financial partners.

  • Third-party due diligence conducted prior to engagement.
  • Disclosure to customers when material third-party involvement exists.
  • Partner transactions remain subject to their respective regulatory obligations.

IX. Conflicts of Interest, Marketing, and Affiliates

QuickFin identifies, manages, and mitigates conflicts of interest that could adversely affect customers. All marketing and promotional materials must be accurate, balanced, and not misleading.

  • Disclosure of affiliate or commission-based relationships where applicable.
  • Marketing content reviewed to ensure compliance with responsible advertising principles.
  • Remuneration structures must not incentivise unsuitable credit recommendations.

X. Complaints Management and Dispute Resolution

QuickFin provides accessible mechanisms for receiving and resolving customer complaints promptly, fairly, and without undue delay.

  • Documented intake, review, and escalation procedures.
  • Communication of expected response timelines and escalation options.
  • Referral to appropriate industry ombudsman or regulatory body where unresolved.

XI. Enforcement and Remedial Action

Breaches of this Code are addressed through appropriate corrective measures, including customer redress, procedural improvement, and staff disciplinary action where necessary.

  • Investigation and documentation of all material incidents.
  • Voluntary reporting to regulators when required by law or good governance.

XII. Anti-Money Laundering (AML) and Fraud Prevention

QuickFin maintains controls to prevent the misuse of its services for money laundering, terrorist financing, or fraudulent purposes.

  • Implementation of Know Your Customer (KYC) and enhanced due diligence processes.
  • Transaction monitoring and reporting of suspicious activity.
  • Cooperation with financial intelligence and law enforcement authorities.

XIII. Staff Competence and Conduct Culture

All staff must demonstrate competence, integrity, and accountability. Regular training ensures continued awareness of regulatory and ethical obligations.

  • Mandatory training and periodic knowledge assessments.
  • Defined responsibilities and escalation channels for compliance concerns.

XIV. Review and Continuous Improvement

This Code is reviewed on a periodic basis to reflect legislative amendments, industry developments, and operational feedback.

Amendments are approved by QuickFin’s senior management and communicated to all staff. Stakeholder input is welcomed and may inform revisions.

XV. Contact and Oversight

Enquiries relating to this Code, compliance matters, or regulatory liaison should be directed to QuickFin Compliance Department:

Email: compliance@quickfinloan.co.za • WhatsApp (for general queries): +27 67 705 9531

Last reviewed: October 2025. QuickFin reserves the right to amend this Code; material updates will be published on our official website.